Ongoing support

Find services and resources that can offer guidance, advice, and practical support.

A detail of information leaflets being discussed at a table at the food Bank, with hands and a cup of tea visible.

Where to get support

We recommend contacting your local Citizens Advice or the Advice Helpline for confidential advice and support regarding matters such as benefits, debt, housing, employment, and more.

If you need a translator, this can be provided via Language Line, simply ask the adviser. If you can’t hear or speak on the phone you can use Relay UK.

Citizens Advice

Citizens Advice Liverpool provides free and confidential advice to people who live or work in the area. Their team can help with a wide range of issues including benefits, debt, housing, employment, and more

National Helpline

You can call the National Helpline on 0808 208 2138 to talk confidentially with a trained adviser. They can support with access to emergency food, and guidance on benefits and grants.

Local Helpline

You can call the Local Helpline on 0344 848 7700 (Mon to Fri, 9am-5pm) to talk confidentially with a trained adviser. They provide free advice and support for benefits, dept, housing, employment, and more to people living or working in Liverpool.

Signposting leaflets

From benefits and debt advice to housing and health concerns, you’ll find organisations you can turn to.

Addiction support

If you or someone you know is facing challenges with addiction, gambling, or substance use, download our leaflet for information on services that offer confidential support and advice.

Asylum seekers, refugees and other migrants

Support services offer practical help, emotional care, and community for asylum seekers, refugees, and other migrants.

Benefits, benefit claims and grants

If you're facing financial hardship or need help navigating benefits and grants, there are free services offering advice, support, and emergency assistance.

Debt advice and money management

If you're worried about debt or struggling to manage your money, free and confidential support is available to help you take control and find a way forward.

Domestic abuse and sexual assault

If you're affected by domestic abuse or sexual assault, there are free, confidential services offering support, safety advice, and someone to talk to.

Health and wellbeing

If you're struggling with your health or wellbeing, there are free services offering support, advice, and someone to talk to.

Homelessness and housing

If you're homeless or at risk of losing your home, support is available to help you stay safe and find somewhere to live.

Pets and animal welfare

If you're finding it hard to care for your pet, there are organisations that offer free or low-cost support to help keep animals safe and well.

School uniforms and clothing

If you're struggling to afford school uniforms or clothing, there are local schemes and organisations that can help.

Veterans and Armed Forces

If you're a veteran or part of the Armed Forces community, there are organisations offering free support with health, housing, finances, and emotional wellbeing.

More food options

Our food banks can only provide short-term, emergency support. Going forward, why not visit your local food pantry or community supermarket. Here you can shop at significantly reduced prices. Use the links below to find out what’s in your area.

Community food spaces

Community Food Spaces across Liverpool offer welcoming places to share good food, connect with others, and access support.

Live Well directory

If you're struggling with essentials like food, clothing, or household items, there are local services offering practical support.

Queen of Greens bus route

The Queen of Greens bus brings affordable fresh fruit and veg to neighbourhoods across Liverpool and Knowsley.

Healthy start

If you're pregnant or have a child under 4, the Healthy Start scheme can help you buy healthy food, milk, and vitamins if you're on a low income.

Longer-term food options

Food banks offer short-term help, but there are longer-term options in your community where you can access affordable or free food regularly. These services are open to everyone who’s eligible and can help make your weekly shop go further.